Privacy Policy

What we collect

We collect only what’s needed to move and track your shipment:

• Order tracking — your tracking ID and the phone number registered to that order, used to verify your identity before showing shipment status.
• Shipping estimates — origin country, package weight and product category, used only to calculate an indicative rate. We don’t store estimate requests against your identity.
• Business enquiries — your business name, a description of what you move, your name, email and phone number, and the enquiry itself. Used to answer you and to route the enquiry to whoever can price it.
• Contact requests — your name, email, phone number and consignment details when you email us directly.
• Consignment records — consignee name, mobile number, delivery address, item descriptions and weights, and the origin reference for each consignment we carry. Where the consignee is an end recipient rather than a business, these details reach us from the client who booked the movement, and we hold them only to complete it.

How we use it

Your information is used to clear customs, generate tracking updates, calculate shipping costs, and respond to support requests. We do not sell your information, and we do not use it for advertising.

Who we share it with

Consignment data is shared with the carriers, customs brokers and last-mile operators directly involved in moving it — no further than is needed to complete the movement. Where a client has supplied us a consignee’s details so we can deliver, we act as that client’s logistics partner for that consignment only, and we don’t use those details for anything else.

Business enquiries submitted through our contact form are shared internally with the teams who handle quoting, routing and operations for the lane you asked about. That may include colleagues at the partner organisations we operate warehouses and freight capacity with, where they need the detail to price or route your consignment. We don’t sell enquiry data, and we don’t add you to a marketing list.

How long we keep it

Shipment and tracking records are retained for as long as needed for customs, tax and dispute-resolution purposes, consistent with Indian regulatory retention requirements, after which they are deleted or anonymised.

Your rights

You can ask us what information we hold about a shipment, request a correction, or ask us to delete records once they’re no longer required for the reasons above. Reach out using the details below.

Related policies

This page covers the personal information we handle. For what this site stores in your browser (not the same thing), see our Cookie Policy. For the terms that apply to using our tracking and quoting tools, see our Terms of Service.

Contact

Questions about this policy can be sent to contact-us@dotconnectslogistics.com.