Last updated 20 August 2026
These terms apply to anyone using DotConnects Logistics’s website — tracking a shipment, requesting a shipping estimate, or contacting support — and to the freight and customs-clearance services we provide as a carrier.
Tracking statuses reflect the latest information available to us at each stage of transit. Between scans, the status shown may advance based on typical transit timing for that stage rather than a fresh physical scan — this gives a more current picture than waiting for the next checkpoint, but it is an estimate of progress, not a guarantee that the shipment has reached exactly that point.
The shipping cost calculator on this site gives a rule-based, indicative estimate — not a live carrier quote or a binding contract. Estimated timelines are similarly indicative: actual transit and customs clearance times vary with flight availability, customs load, weather and other factors outside our control. A confirmed rate and transit window is issued separately once we have your actual shipment details.
We take reasonable care in handling, storing and transporting your shipment, including photo verification at key handling points. Our liability for loss, damage or delay is limited as set out in the carriage terms applicable to your shipment and, where relevant, the Carriage by Air / Carriage by Sea conventions that govern international freight. See Cargo Claims for how to report a problem and the deadlines that apply.
Import duty, IGST and other government levies are the responsibility of the importer of record and are separate from our freight and handling charges, except where explicitly included in a quote. Some goods can’t be booked at all, or need registration confirmed before they ship — see the restrictions set out in these terms.
We aim to keep tracking and quoting available at all times but don’t guarantee uninterrupted access — maintenance, upstream outages or factors beyond our control can affect the site. A website outage does not affect the physical movement of your shipment.
We may update these terms from time to time. The date at the top of this page reflects the last revision.
See our Privacy Policy for how we handle your information, and Cargo Claims for how to report a damaged, missing or delayed shipment.
Questions about these terms can be sent to contact-us@